Privacy Policy

Last Updated: April 10, 2025

Hi there! At Frolic Movement, we care deeply about your privacy and want you to feel comfortable sharing your information with us. That’s why we’ve created this Privacy Policy to explain how we collect, hold, use, and disclose your personal information.

By interacting with us, using our website, or purchasing from us, you agree to the terms outlined here.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We generally collect the following personal information:

• Your name and contact details (e.g., email, phone number, address).

• Communications with us (e.g., emails, phone calls, or social media interactions).

In some cases, we may also collect:

• Financial information like credit or debit card details (processed securely).

• Information about your interactions with our website (e.g., pages visited, shopping cart activity) via cookies and third-party tools.

How Do We Collect Your Personal Information?

We collect your personal information in several ways, including:

• Directly from you when you sign up, fill out a form, make a purchase, or contact us.

• Indirectly, from your interactions with our website, SMS notifications, and promotional messages.

• Through third parties like referral sources, analytics services (e.g., Google Analytics), and advertising platforms (e.g., Facebook Pixel).

We also use cookies—small data files stored on your device—to make our website work better for you. Cookies help us:

• Improve website functionality.

• Keep track of your preferences and shopping activity.

• Provide secure and personalized experiences.

Why Do We Collect Your Information?

We collect and use your information to:

• Process and deliver your orders.

• Communicate with you about your inquiries, updates, and promotional offers.

• Improve our website, products, and customer experience.

• Comply with legal obligations, such as record-keeping.

We may also use your data for statistical analysis to better understand how users interact with our business and customize our advertising content.

DISCLOSURE OF PERSONAL INFORMATION

We take reasonable precautions to ensure your personal information is secure and only accessed by authorized personnel.

We may disclose your information in the following situations:

1. With your consent.

2. To comply with legal obligations, such as responding to a court order or ensuring safety in situations involving serious risk to life, health, or safety.

3. To service providers that help us run our business, such as payment processors, data storage, analytics services, or advertising platforms.

Some of these third parties may be located overseas. We take steps to ensure these providers comply with relevant privacy laws.

YOUR RIGHTS: ACCESS, CORRECTION, AND OPT-OUT

You have the right to access, update, or request the deletion of your personal information. To do so, please email us at support@frolicmovement.com, and we’ll assist you unless legal obligations require us to retain the data.

You can also opt out of:

• Email or SMS marketing by clicking “unsubscribe” in the message or replying to the opt-out link in SMS.

• Third-party advertising by adjusting your privacy settings in services like Google (via this tool) or Facebook (under “Ad Preferences”).

SECURITY & DATA RETENTION

We store your information securely and retain it only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. When no longer needed, your data will be securely destroyed or anonymized.

COOKIES AND TRACKING TECHNOLOGIES

Cookies are used to enhance your experience on our website. They may identify your browser or device and track activity such as:

• Pages you visit.

• Items in your shopping cart (even if abandoned).

Most cookies we use are “persistent,” lasting between 30 minutes and two years. You can manage or disable cookies in your browser settings, but doing so may affect the functionality of our website.

“DO NOT TRACK” SIGNALS

At this time, our website does not respond to “Do Not Track” signals due to inconsistent industry standards.

COMPLAINTS

If you have any concerns about your privacy or how we handle your data, please contact us at:

Email: support@frolicmovement.com

Address: #1070 30 Denison St, Bondi Junction, NSW 2022

If you’re not satisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992

• Online: www.oaic.gov.au

• Mail: GPO Box 5218, Sydney, NSW 2001

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational updates. Please review it periodically to stay informed.

Thank you for trusting Frolic Movement with your personal information. Your privacy is important to us, and we’re committed to keeping your data safe and secure.